Rose Candy
Delivery & shipping
From our door to yours. Everything you need to know about your delivery.
Delivery time & shipping cost
Estimated standard delivery within Türkiye is 1–3 business days. Shipping is free for orders of TRY 599 or more after discounts; below this amount, the shipping fee is TRY 99.90. Your delivery option and order total are shown at checkout.
Follow your order
When your order is dispatched, carrier and tracking details are sent by email. You can also check delivery progress in your account’s order details. If you cannot find your tracking information, contact us with your order number.
Go to my ordersOur delivery commitment
Your order is delivered within the period stated when you place it. Except for product-specific legal exceptions, this period cannot exceed 30 days. If delivery is affected, we will contact you. Your statutory cancellation and refund rights remain unaffected.
Damaged or incomplete delivery
If your parcel is visibly damaged, ask the courier to record it where possible. For damaged, missing or incorrect items, send us your order number and photographs of the issue. We will review your request and provide a solution in line with your statutory rights. Those rights do not depend on a courier report or notification within 24 hours.
Delivery outside Türkiye
Available destinations and shipping options for your address are shown at checkout. The free shipping threshold for Türkiye does not apply to international orders.