Preliminary Information Form

This form explains the basic sales terms before you place an order through rosecandy.com.tr. The products, quantities, VAT-inclusive prices, discounts, delivery charges, total amount, delivery/billing address and chosen payment method for your order form an integral part of this form together with the checkout order summary.

1 — Seller details

Seller: NORM KOZMETİK PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Mecidiye Mah. Selçuk Cad. No:85 İç Kapı No:1, 34930 Sultanbeyli / İstanbul
Telephone: 0216 399 41 31 · Email: info@normbitkisel.com
MERSİS No · Tax Office / No: 0537054258100011 · Sultanbeyli / 5370542581

2 — Products and order summary

Basic product characteristics appear on product pages; ordered product names, quantities, line amounts, discounts, delivery charges and the VAT-inclusive total appear in the checkout order summary.

3 — Payment and invoice

Available payment methods and the final total appear at checkout. The invoice is issued using the details provided when ordering.

4 — Delivery

The order is sent to the delivery address specified at checkout and delivered within 30 days at the latest. The final delivery charge is included in the total. For delivery questions, contact the Seller through the channels above.

5 — Withdrawal and exceptions

You may withdraw within 14 days of delivery without giving a reason. Unless the Seller offers to collect the product, return it within 14 days of giving notice of withdrawal. If a return carrier is specified in the preliminary information, returning through that carrier is free; if no carrier is specified, no return charge is requested. If the specified carrier has no branch in your location, the product is collected without additional charge. The refund is made within 14 days of handover to the specified carrier, or receipt by the Seller when another carrier is used. Products whose protective packaging has been opened after delivery and which are unsuitable for return for health or hygiene reasons, perishable products and personalised products may be exempt when the legal conditions are met. An applicable exception is explained before purchase.

For notice and return steps, read the Returns and Exchanges page or contact the Seller through the channels above. Statutory rights concerning defective products are reserved.

6 — Personal data

Information about personal data processed during ordering is provided in the Personal Data Notice. A declaration that you have read this form is not permission to receive advertising or campaign messages.

7 — Dispute applications

You may apply to a Consumer Arbitration Committee within its current jurisdiction and monetary limits, or to the competent Consumer Court taking into account the mediation requirement and statutory exceptions in Article 73/A of Law No. 6502.

8 — Before completing your order

Check the products, your delivery and billing details, payment method and total amount. Read the Distance Sales Agreement. Completing the order creates an obligation to pay. Send requests concerning order documents to the Seller.