Document version: membership-privacy-notice-2026-07-15.2
This translation is provided for convenience. The Turkish text and mandatory Turkish law prevail.
This Membership Agreement governs the customer account created through rosecandy.com.tr. Membership is free. Product sales and payments are governed by the pre-contract information and Distance Sales Agreement shown when an order is placed.
1. Parties and service provider
Service provider: NORM KOZMETİK PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Mecidiye Mah. Selçuk Cad. No:85 İç Kapı No:1, 34930 Sultanbeyli / İstanbul
Phone: 0216 399 41 31 · Email address: info@normbitkisel.com
MERSİS No: 0537054258100011 · Tax office / number: Sultanbeyli / 5370542581
Member: A natural person who completes the registration form or creates an account using a supported single sign-on method.
2. Shared customer account
A customer identity created with the same verified email may be used across the Rose Candy, Lacinia, Herbaclean and MeloMyPet stores operated by Norm. Cart, order, address and preference data is displayed only on store surfaces permitted for the relevant transaction. Each order is subject to the sales and delivery terms of the store where it was placed.
3. Account use and security
The member agrees to provide accurate, current and personally owned information; keep passwords and session tools confidential; and promptly report unauthorized use. Illegal, misleading or automated abuse, or conduct that disrupts other users, is prohibited.
4. Membership features
Membership may provide faster checkout with saved addresses, order and delivery tracking, favorites, return requests and communication preferences. Maintenance, rate limits, session termination and abuse-prevention measures may be applied for security and continuity. Statutory consumer rights remain unaffected.
5. Personal data and communication preferences
The purposes and legal grounds for processing personal data, possible recipients and data-subject rights are explained in the KVKK Privacy Notice and Privacy Policy. Campaign email and SMS choices are separate from this agreement and optional; they can be changed from the account screen. Transactional notices such as order, payment and delivery updates may be sent to perform the service.
6. Intellectual property
Rights in the site software, designs, brands, images and content belong to their respective owners. Membership does not grant permission to reproduce, commercially exploit or reverse engineer them outside the personal shopping experience.
7. Closing the account
The member may close the account from account settings. Records required to complete open orders, resolve disputes and meet statutory retention duties may be kept for the applicable periods. Access may be suspended for a security incident or material breach; statutory application and consumer rights remain reserved.
8. Changes and versioning
Material changes are published under a new version and renewed acceptance is requested where required. The accepted version, time and integrity-protected technical evidence may be retained for disputes and audits.
9. Governing law and remedies
The laws of the Republic of Türkiye apply. Mandatory consumer rights, including Law No. 6502, remain reserved. Disputes may be submitted to Consumer Arbitration Committees within current monetary limits and otherwise to the competent Consumer Courts.
10. Entry into force
The member accepts this version when selecting the electronic consent box and starting registration or Continue with Google. A record that the KVKK Privacy Notice and Privacy Policy were read is not marketing consent.